SERVICE PROVIDER AND SCOPE

Service provider: UAB Mazon Home, company code 305888757, VAT number LT100014345513, address Muitinės g. 9-2, Kaunas, LT-44280, Lithuania. Tel. +370 668 21771. Email: [email protected]. The actual contracting entity, property address and contact details are disclosed before payment.

These Terms apply to individual accommodation bookings and related services unless a separate agreement applies. Whole-house bookings, weddings, corporate events, exclusive space rentals and corporate orders may be governed by separate terms disclosed in advance.

The agreed rate conditions, booking confirmation and individually negotiated terms prevail to the extent lawfully different. Mandatory Lithuanian law and consumer rights remain applicable. The Labour Code governs employment relationships and is not the principal law governing guest accommodation contracts.

SELF CHECK-IN 24/7

Bōheme House uses self check-in without a continuously staffed reception. Guests use the individual access instructions and code supplied for their booking. If access fails, guests should contact the number or email provided in their booking confirmation.

BOOKING, PRICES AND PAYMENTS

Before confirmation, the guest is shown the services and dates, total price and mandatory taxes, optional service charges, security deposit, payment deadlines and the cancellation, amendment and no-show conditions for the selected rate.

A reservation is confirmed when the Provider sends a booking number and the expressly stated payment and information requirements have been met. Any advance payment must have been disclosed before booking.

Card details are processed via the applicable payment infrastructure. Acceptance of these Terms is not unlimited authority to charge any later amount. Each transaction must comply with payment rules and the specific authority granted by the cardholder.

For bookings through an intermediary platform, the particular rate and platform conditions disclosed before booking also apply, subject to mandatory law.

CANCELLATION, AMENDMENTS AND NO-SHOW

The consequences of cancellation, amendment and no-show are governed by the specific selected rate terms disclosed before final confirmation and repeated in the confirmation. Refundable and non-refundable rates may be offered.

The free cancellation deadline, subsequent charge and non-refundable amount cannot be imposed unilaterally after contract formation. Applicable terms and the calculation will be explained when cancellation is requested.

If the agreed accommodation is unavailable for reasons within the Provider’s responsibility, equivalent or superior accommodation without a surcharge or an appropriate refund will be offered, without limiting statutory remedies.

The usual 14-day distance-selling withdrawal right generally does not apply to accommodation booked for specific dates; agreed cancellation terms and mandatory consumer protection still apply.

SECURITY DEPOSIT AND CARD AUTHORISATION

The security deposit is EUR 100 for apartments and EUR 1,000 for the whole house, unless a separate agreement provides otherwise. Whether funds are charged or only pre-authorised is disclosed before booking.

Where no substantiated claim exists, the Provider will initiate a refund or release of authorisation no later than four calendar days after departure. Actual bank or platform processing times may vary.

For damage or unpaid services, the guest will receive a description, supporting evidence available and an itemised calculation. Objections may be submitted within ten calendar days; silence does not constitute acceptance of a disputed debt.

The deposit does not cap lawfully recoverable proven loss. The same loss cannot be recovered twice, and disputed card charges require a proper legal and payment-authorisation basis.

CHECK-IN, CHECK-OUT AND KEYS

Check-in is from 15:00 and check-out is by 12:00. Self check-in is available around the clock using the supplied instructions. Access codes or keys must not be disclosed to unauthorised persons.

Early check-in and late check-out are subject to availability and advance written agreement; the charge is disclosed and accepted before the additional service is ordered.

Where departure after 12:00 was not agreed, the published charge for the first late hour is EUR 45. Departure at or after 13:30 may result in a claim reflecting the following night’s price, particularly where the next booking is disrupted. Such charges are not automatic absent a justified and proportionate basis.

Keys must be returned to the specified key box and doors locked. The published fee is EUR 15 for a failure to follow this procedure, and EUR 90 for a lost key and related lock replacement. Any amount claimed must be lawfully agreed and proportionate to justified expense.

Guests are asked to report failed access codes, safety risks or an unprepared apartment promptly so the issue can be resolved.

GUEST REGISTRATION AND PRIVACY

Only information necessary for performing the contract and meeting statutory guest-registration obligations is collected. Identity may be verified by viewing a valid identity document.

A copy of an ID document is not automatically required merely to verify identity. If requested, the specific legal basis, extent and retention arrangements must be explained.

Controller details, purposes, legal bases, retention periods and individual rights are provided in the separate Privacy Policy. CCTV in shared spaces must be appropriately signposted and explained in a separate privacy notice.

PERSONAL DATA PROTECTION AND CCTV

Personal data are processed only for lawful, specific purposes and to the extent necessary for booking and performance, legally required guest registration, payment, safety and handling legitimate claims. Depending on the processing, the legal basis is contract performance, legal obligation or legitimate interests under Article 6 GDPR.

Identity documents may be inspected to verify identity. Copies are collected or retained only where a separate lawful basis exists and this is necessary. Payment card data are handled through the relevant payment service providers; these Terms do not authorise unlimited card charges.

Where CCTV is used, notice is given by on-site signage and a privacy notice. Monitoring is restricted to defined areas and legitimate purposes with limited access and specified retention periods. No CCTV is used inside guest apartments or other highly private areas.

Full Article 13 GDPR information, including the controller, purposes and bases, recipients, international transfers, retention periods, rights and complaint procedure, is provided in the separate Privacy Policy. You may contact [email protected] to exercise your rights and may lodge a complaint with the Lithuanian State Data Protection Inspectorate.

GUEST BEHAVIOUR

Guests must respect others’ safety, privacy and rest. Threats, violence, deliberate damage, unlawful activities, dangerous conduct and repeated serious disturbance are prohibited.

Quiet hours begin at 20:00 on weekdays and 21:00 on weekends. Loud music, shouting, running in corridors and other disturbances are prohibited. For whole-house hire, exceptions may be agreed in writing in advance only insofar as they comply with applicable law and neighbours’ rights.

For safety, only registered guests may stay overnight, and the maximum confirmed apartment occupancy may not be exceeded. Other visits must be agreed in advance. Additional accommodation is charged only at the disclosed price; unlawful or disproportionate penalties do not apply.

Where an immediate serious safety risk exists, the Provider may stop the activity and take lawful steps to require departure. For other material breaches, a warning will normally be issued where reasonably practicable. Refunds and deductions depend on facts, contract and law; automatic forfeiture of all payments does not apply.

Visiting musicians, amplification and private functions require advance written coordination of duration, volume and safety conditions.

PROPERTY, DAMAGE AND EXTRA SERVICES

Under applicable law, a guest is responsible for damage caused by the guest or persons for whom the guest is legally responsible. Existing damage or incidents should be reported promptly.

Claims take account of proven repair, cleaning, replacement, transport or other necessary costs, depreciation and causation. The previously published EUR 100 damage administration amount is not an automatic surcharge; administrative costs may only be claimed insofar as justified and legally recoverable.

For safety, only registered guests may stay overnight in an apartment, and the stated maximum occupancy must not be exceeded. Other visitors and additional services must be arranged in advance. The previously advertised EUR 100 additional-person amount is not an automatic penalty for merely visiting; any charge must be the disclosed price for additional accommodation or otherwise legally justified and proportionate.

The existing EUR 30 debt administration amount is not automatically added after ten working days: any compensation must be permitted by law, proportionate and substantiated. Guests retain the right to dispute incorrect bills.

PARKING, TRANSFERS AND LOCAL TAX

Reserved parking is not provided. The website lists indicative on-street parking near Muitinės Street at EUR 2 per hour, payable 24/7. The applicable municipal signs, charges and payment methods at the time of parking prevail.

Transfers from Kaunas or Vilnius airports are available only by separate arrangement, with price and conditions confirmed in advance.

The local accommodation levy is charged in accordance with municipal law applicable at the property and time of stay. Its amount, exemptions and total payable cost are disclosed before booking confirmation.

CHILDREN, COTS, PETS AND ACCESSIBILITY

Minors are supervised by a responsible adult. A baby cot may be provided for apartments Nō1, Nō4, Nō6 and Nō8 subject to limited availability and any fee disclosed in advance.

Pets may stay in apartments Nō5, Nō6 and Nō7 by prior agreement for EUR 17. Pets are welcome in the restaurant dining area, Lobby Bar and roof terrace. Animals must be supervised, must not disturb other guests, and must comply with hygiene and safety rules; they are not permitted in food preparation areas. Pets are not permitted in the cinema except where required by law, including rules for assistance dogs.

The local accommodation tax is charged in accordance with the municipal regulations in force at the accommodation location and dates. The previously published EUR 1 per night amount and exemption for stays over 30 days apply only where they remain consistent with the applicable municipal rules. The current tax and exemptions are disclosed before booking confirmation.

Physical accessibility of the Kaunas Bōheme House apartments may be limited for guests with mobility disabilities. Guests should discuss specific needs and actual facilities before booking; no unavailable adaptation is promised.

AIRPORT TRANSFERS

Transfers from Kaunas or Vilnius airports may be arranged on request. The price and conditions are confirmed before the service is ordered.

BREAKFAST, RESTAURANT, LOBBY, TERRACE AND CINEMA

The current website describes a EUR 15 per-person breakfast allowance where breakfast forms part of the selected apartment rate. Inclusion, location and service hours are determined by the specific booking; additional items are charged according to the menu.

The Restaurant and Lobby are available during opening hours. After hours, accommodation guests may pass through the Lobby to reach their apartments. Kitchens and service areas are not accessible to visitors.

The roof terrace is accessible during Lobby opening hours unless reserved for a private function or closed for weather or safety. Exclusive use must be arranged separately.

The private cinema is booked in advance for a minimum of two hours. Normal capacity is up to 13 people; up to 18 requires separate confirmation of lawful and safe arrangements.

External food and drinks are not permitted in the cinema without prior written approval. Evidence of a cake’s origin may be requested where required for food safety. Film selection and lawful screening arrangements are confirmed before booking.

Private events may temporarily limit common-area access. If access to a specific space was an essential agreed booking term, the guest retains lawful remedies for non-performance.

SMOKING AND CLEANING

Smoking, including electronic cigarettes, is prohibited in apartments and indoor common areas. The published policy allows smoking on balconies of apartments Nō1 and Nō4 and on the roof terrace, subject to applicable law and others’ rights.

The published amount for breaching the smoking rule is EUR 300. It may only be claimed as an expressly disclosed, proportionate cleaning / odour-removal charge or justified contractual compensation assessed against the circumstances, actual expenses and mandatory consumer law. No unsupported automatic fine is imposed.

ARTWORKS AND PIANO

Artworks on display may change from booking photographs. Some works may be available to purchase separately. Guests must not handle, move or place objects on artworks without permission.

In apartment Nō8, placing food or other objects on the grand piano, climbing on it or sitting on it is prohibited. Responsible playing that does not disturb other guests is normally permitted between 09:00 and 18:00; other use or professional performances require written approval.

Liability for artwork or piano damage follows general legal principles and is assessed using evidence and reasonable restoration or replacement cost.

HOTEL EVENTS

Weddings, events and private functions may take place on the premises and temporarily affect access to common areas. Guests will be informed as far in advance as reasonably practicable. Statutory remedies apply if a material agreed service is not provided.

PERSONAL PHOTOGRAPHY AND COMMERCIAL CONTENT

Guests may create and publish photos and videos of their personal stay while respecting privacy, safety and normal operations. Tagging Bōheme House is welcomed but optional. Lawful reviews and criticism are not restricted.

Commercial content means material created or used to advertise goods, services, brands, professional activity, paid collaborations, sales or business self-promotion. Actual purpose is decisive; professional equipment or influencer status alone does not make a personal photo commercial.

An accommodation booking does not authorise commercial use of apartments or other Bōheme House spaces. Restaurant guests without a booking must be shown and separately accept the commercial-use terms before engaging in such activity.

COMMERCIAL PHOTOGRAPHY: APPROVALS AND PRICES

Commercial photography or filming requires prior written approval at [email protected]. The request must identify advertised brands and products, purpose, channels, rooms/spaces, date, duration, participants, equipment and props. Furniture movement and additional equipment require separate agreement.

Approval is limited to the agreed scope. Check-in, purchase of food, a social-media tag or staff silence do not constitute consent. The Provider may decline a proposed commercial hire before a contract is formed, subject to applicable law.

Approved commercial photography is priced at the separately disclosed approved base photography rate × actual billable hours × 1.8. For apartments: standard nightly rate on dates used × number of days used × 1.8, unless otherwise agreed. Accommodation already paid for the same dates is credited; breakfast is excluded from commercial apartment bookings unless otherwise agreed.

Photography base rates and exclusive venue-hire rates are distinct services. The appendix retains the currently advertised venue-hire prices unchanged; they do not automatically become photography base rates. Photography base rates must be separately approved and disclosed before the commercial contract is concluded.

Billable photography time covers actual set-up, shooting and clearance. Unrelated dining or rest is excluded; time is calculated by the minute without double-charging transitions between spaces. No unagreed minimum or whole-hour rounding applies.

UNAUTHORISED COMMERCIAL USE AND ENDORSEMENTS

Commercial shooting, filming or later commercial use of content created on the premises without required written permission breaches these Terms where the version was lawfully incorporated into the specific contract.

The website currently publishes a ×3.5 contractual-penalty multiplier applied to the relevant base value. Its amount is not presumed lawful in every situation: any claim must be individually justified and proportionate and may be challenged. Until the photography base-rate schedule and a proportionality assessment are approved, ×3.5 must not be treated as an automatically invoiced sum.

The ×1.8 commercial price and ×3.5 penalty are neither added nor multiplied for one session. There is no separate penalty per shot, brand or publication channel. Any damages claim credits contractual penalties as required by law; double recovery is prohibited.

Without separate written consent, content must not falsely suggest Bōheme House endorses, sponsors or partners with the advertised brand. Upon a substantiated written notice, the client shall remove unauthorised promotional content from controlled channels within five working days or provide reasoned objections. This does not limit lawful criticism or transfer ownership of all client photographs.

Content infringing laws, rights, safety or clear approved usage limits may be refused. Alcohol and tobacco advertising must comply with sector-specific restrictions.

SPACE RENTAL RATES

The rates below apply to venue hire by season and opening-hours category. Bookings are subject to availability and separate confirmation. The final price, VAT and other mandatory costs are disclosed before the agreement is concluded. This schedule is not automatically the separate base-rate schedule for commercial photography.

SERVICE QUALITY AND COMPLAINTS

Guests are invited to report any service or accommodation defect promptly to [email protected] so it can be resolved. Delay in reporting does not automatically remove statutory remedies.

Depending on the circumstances, material defects may justify rectification, an equivalent alternative, proportionate price reduction, termination or refund under applicable law. Liability is limited only where law permits.

Written consumer complaints are handled free of charge and receive a detailed reasoned written response within 14 calendar days of receipt. If unresolved, the consumer may contact the Lithuanian State Consumer Rights Protection Authority (vvtat.lrv.lt; www.vtis.lt) or a competent court.

OTHER CONDITIONS

Special conditions may apply to public holidays, specific events, seasons, whole-house bookings or additional services. Such conditions must be disclosed and accepted before the relevant booking is confirmed.

Amendments do not apply retrospectively to confirmed bookings unless lawfully agreed. The Lithuanian and English texts have the same substance; ambiguities are resolved under applicable contract interpretation and consumer protection rules.

FORCE MAJEURE

Force majeure is assessed in accordance with Article 6.212 of the Civil Code of the Republic of Lithuania. Examples may include natural disasters, fires, emergencies or binding governmental restrictions, provided that the legal conditions are met in the particular case. Ordinary equipment failures, staffing shortages and foreseeable operational issues do not automatically amount to force majeure.

The affected party will notify the other party as soon as reasonably practicable. The parties will cooperate to mitigate the effects. Where services cannot be provided, a suitable alternative, price adjustment, termination or refund will be considered in accordance with applicable law. This clause does not waive statutory consumer rights.